Have private health insurance or a mutual fund? No problem.

Yes, absolutely. Having health insurance does not affect your access to the consultation in any way. You can book and be seen exactly like any other patient.

The difference is that in this case you pay for the consultation directly and then claim reimbursement from your insurer using the invoice I issue.

It depends on the specific conditions of your policy. Some insurers reimburse 100% of an out-of-network specialist consultation; others cover a fixed percentage, and some have a maximum amount per medical act.

I recommend contacting your insurer before booking to confirm:

• Whether it covers out-of-network digestive specialist consultations.
• What percentage or maximum amount they reimburse.
• What documentation they need to process the reimbursement.

The invoice I issue meets all the requirements insurers need to process reimbursement. It includes:

• Doctor's name, registration number and specialty.
• Date, type of consultation (video consultation) and itemised amount.
• Full tax details including VAT number and official invoice number.

If your insurer requests any additional information, please do not hesitate to ask me.

Generally yes. Most private health insurers recognise medical video consultations as a valid healthcare act in all respects, just like an in-person consultation.

However, as conditions vary between companies, we recommend confirming this directly with your insurer before the consultation, especially if your policy is more than 3–4 years old.

You can request it during the video consultation itself or by emailing me afterwards. I will issue it with all the details required for reimbursement.

If you need it issued in the name of a specific company or mutual fund, please indicate this when booking in the observations field and we will handle it without any problem.

Civil service mutual funds (MUFACE, ISFAS, MUGEJU) have their own reimbursement conditions for specialist care outside their network. In general, they allow partial reimbursement for out-of-network specialist visits, although with established maximum amounts.

Check the benefits regulations of your mutual fund or contact them directly to find out the current procedure and amounts before booking the consultation.